Unified inbox across email, web, chat
ERP & business
SupportOmnichannel support with AI replies and SLAs
Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.
Teil einer modularen PlattformRun the back office — finance, people and workEine Datenbank · ein Login · kein erneutes Eingeben
Why it matters
The back office slows down when every department keeps its own numbers.
Sales, stock, finance and people share one database here, so an order, a payslip and a purchase order all reach the same books without exports or overnight syncs.
Was Sie erhalten
Support Funktionen für Ihren Workflow.
AI-drafted replies and ticket summaries
SLA timers with breach alerts
Smart auto-routing to the right agent
Self-service help center and AI copilot
GDPR data requests and audit logging
So funktioniert es
Support, Schritt für Schritt.
One inbox
Email, web forms and chat land in one queue as tickets.
Route and draft
Tickets reach the right agent, and AI drafts a reply and a summary.
Keep the SLA
SLA timers warn your team before a breach.
Let customers help themselves
A help center and AI copilot answer common questions, and GDPR requests are logged.
Im Admin-Bereich
Sehen Sie Support in der Administration von Store Console.
Beginnen Sie mit dem, was Sie benötigen
Führen Sie Support auf Ihrem eigenen Server aus.
Beginnen Sie mit diesem Modul, fügen Sie bei Bedarf die umgebenden Module hinzu und speichern Sie alle Datensätze auf Ihrem eigenen Server.
Watch the tour
See Support at work.
One inbox for email, chat and social, skill-based routing, SLA timers, AI-drafted replies, a help center and a website copilot.