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AI & content

MessagingLive chat and conversations that close more sales

Talk to customers in real time across live chat, order conversations and an embeddable storefront widget that even greets logged-out visitors. AI can answer instantly, agents take over when needed, and service orders get their own thread to deliver work, propose charges and handle refunds.

One of 40+ connected modulesIncluded free with every planOne database · one login · no re-typing
Why it matters

AI only helps when it sees live data and respects who is asking.

Store Console AI works from your current records, follows each person’s permissions and asks for approval before it changes anything.

What you get

Messaging capabilities for your workflow.

01

Embeddable storefront chat widget

02

AI replies that hand off to agents

03

Real-time typing, read receipts, attachments

04

Per-order conversations for services

05

Deliver work, propose charges, refunds

06

Auto-close idle chats, assign agents

How it works

Messaging, step by step.

01

Start the chat

A chat widget lets shoppers talk to you from any page.

02

Answer instantly

AI replies first and hands the chat to an agent when needed.

03

Talk in real time

Typing indicators, read receipts and attachments, with idle chats closed automatically.

04

Close the order

Order conversations let you deliver work, propose extra charges and offer refunds.

In the admin

See Messaging in the Store Console admin.

Messaging workspace inside the Store Console admin
Animated overview of the Messaging workspace. Open the demo to explore the current interface.
Start with what you need

Run Messaging on your own server.

Start with this module, add the ones around it when you need them, and keep every record on your own server.

Watch the tour

See Messaging at work.

Every conversation, in real time.

Store Console · Messaging tour0:36
Narrated walkthrough of the Messaging module.