🎧 Support · Included in ERP

Omnichannel support with AI replies and SLAs.

Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.

Add Support →Explore the live Support demo →Read the docs

Why Support

“A support system is a trust system — it makes life easier for the customer, the agent, the manager and the company, by creating clarity instead of more screens.”

✓Unified inbox across email, web, chat

✓AI-drafted replies and ticket summaries

✓SLA timers with breach alerts

✓Smart auto-routing to the right agent

What's delivered & how

Support, end to end

One connected flow — no glue code, no exports, no second system to keep in sync. Here is the journey, step by step.

Receive

Tickets arrive from every channel.

Route

Auto-assign to the right agent with SLA timers.

Resolve

AI drafts replies and summaries.

Learn

Deflect with knowledge and spot recurring issues.

Architecture

How Support is built

Purpose-built pillars on one shared, audit-proof data core — not a bolt-on, not a sync.

🎧

Unified inbox

Email, web and chat in one smart inbox with SLAs and routing.

⚡

Resolve faster

AI-drafted replies, ticket summaries and breach alerts.

📚

Self-serve

Knowledge base, AI copilot, CSAT surveys and GDPR tooling.

Capabilities

Everything Support gives you

No upsells, no add-on tiers — every capability below is included.

✓Unified inbox across email, web, chat

✓AI-drafted replies and ticket summaries

✓SLA timers with breach alerts

✓Smart auto-routing to the right agent

✓Self-service help centre and AI copilot

✓GDPR data requests and audit logging

In detail

What you get inside Support

Every capability — built in, turned on, ready to use from day one.

📥

Unified inbox across all channels

Email, web form and live chat arrive in one queue. No channel-switching; no missed messages.

⏱️

SLA rules with breach escalation

Define response and resolution targets per priority tier. SLA timers run visibly; breaches escalate before they happen.

🔀

Auto-routing and round-robin

Route by category, keyword or channel. Balance workload with round-robin; overflow assigns to the next available agent.

✍️

AI reply drafts

AI reads the ticket and drafts a reply pre-filled with order data, account history and the most relevant knowledge article.

📋

AI ticket summary

Agents joining a long thread get a 3-line summary instantly. No scrolling; full context in seconds.

📚

Knowledge base with AI search

Customers search and get the right article before submitting a ticket. AI search surfaces results even on partial or misspelled queries.

⭐

CSAT survey on close

A satisfaction survey fires automatically when a ticket closes. Results aggregate into agent and team dashboards.

🔐

GDPR DSAR tooling

Data Subject Access Requests are received, actioned and delivered within your regulatory deadline — with a full audit trail.

Works smarter with AI

Your Support copilot

🧠

AI drafts replies, summarises tickets, triages and suggests the next best action and knowledge article.

Saves hours of busywork
Fewer manual errors
You stay in control

Use cases

Teams that rely on Support

Three real-world ways Support earns its place on your stack.

🛒

E-commerce post-sale support

500 tickets a day with a 2-hour SLA. AI drafts 60% of replies; agents review and send. Resolution time halves in 30 days.

💻

SaaS technical support

Tiered SLA: Priority 1 gets 30 minutes; Priority 3 gets 24 hours. Agents see the customer's subscription and usage before replying.

🏢

Internal IT helpdesk

Employees submit via web form; tickets auto-route to IT or Facilities. Knowledge base deflects 35% before submission.

How it connects

Support in the system

See exactly what Support shares with the rest of your platform — tap any module to explore the flow.

CACatalog

CTCart

CHCheckout

OROrder

PAPayment

PRPricing

IVInventory

POPOS

DEDelivery

MKMarketing

LYLoyalty

CRCRM

ACAccounting

FNFinance

HRHRM

PYPayroll

SPSupport

PCProcurement

AIAI Intelligence

NONotifications

✋ Drag to explore · tap a module to see what it does & what it connects to

Catalog

The single source of product truth — what you sell, with variants, policies and pricing rules.

Define productPublish variantBundle itemsSet policy

💡 Everything downstream trusts one product record — no duplicated SKUs, no drift.

Explore Catalog →

Cart

Holds the customer's intent and shows the real price before they commit.

Add itemApply couponPreview totalSave for later

💡 Shoppers reconsider freely; the price they see is always the price they pay.

Explore Cart →

Checkout

Turns intent into an order in one locked transaction, then steps away.

Validate cartVerify priceReserve stockCreate order

💡 One clean payment step, atomic completion — no half-finished orders.

Order

The committed record of what was bought — the fact every other system trusts.

Confirm orderReserve stockTake paymentFulfil

💡 No disputes about what was ordered — one immutable truth feeds everything.

Explore Order →

Payment

Captures money once, verifies it really moved, records it immutably.

Create intentCaptureVerify webhookSettle payout

💡 Every penny is provable, so reconciliation is automatic, not manual.

Explore Payment →

Pricing

Calculates one true total — base, tiers, promos, tax — and fingerprints it.

Resolve baseApply tiersStack promosAdd tax

💡 Nobody argues about the total — the math is immutable and transparent.

Inventory

Knows what you truly have and why, via an append-only ledger.

Receive stockReserveDeductReconcile

💡 Never wonder 'where did that go' — every movement has a traced reason.

Explore Inventory →

POS

Rings up a walk-in sale in one locked transaction — even offline.

ScanDiscountTake paymentClose register

💡 Cashiers move fast; the system rechecks everything so mistakes are rare.

Explore POS →

Delivery

Gets every order to the door with one status history and proof per package.

Create shipmentAssign courierTrackCollect proof

💡 Customers see real-time truth; ops see clear next actions, not chaos.

Explore Delivery →

Marketing

Right message, right message, right channel — without corrupting order truth.

SegmentCampaignJourneyMeasure ROI

💡 Data flows in, insights flow out — no manual lists, no guessing.

Explore Marketing →

Loyalty

Rewards behaviour fairly via an immutable points ledger.

EarnHoldRedeemExpire

💡 Customers feel rewarded; finance sees clear liability; fraud is obvious.

Explore Loyalty →

CRM

Owns customer identity — read by everyone, written only by CRM.

RegisterProfileConsentPrivacy

💡 Right emails for marketing, full history for support, easy compliance.

Explore CRM →

Accounting

Posts an immutable journal entry per business event, so books always balance.

Receive eventClassifyPost debit/creditClose period

💡 Every line traces to a real event — month-end closes in minutes.

Explore Accounting →

Finance

Reports on money — cash, AR, AP, forecasts — straight from accounting truth.

Extract GLForecastBudgetWatch variance

💡 Real-time dashboards, accurate forecasts — no reconciliation wars.

Explore Finance →

HRM

The master record of your workforce — employment, roles, performance.

OnboardAssign roleTrackOffboard

💡 Payroll gets accurate input; org reports build themselves.

Explore HRM →

Payroll

Pays the team right and on time from HRM truth, posted to the ledger.

Collect hoursCalculateDeduct taxPost journal

💡 Employees paid correctly every time; clean labour cost, no spreadsheet errors.

Explore Payroll →

Support

Resolves issues with full order context, so problems get solved right.

Create ticketAssignResolveSurvey

💡 Customers feel heard; agents see order history instantly.

Explore Support →

Procurement

Controls spend — requisition, approval, PO, receiving — with a full audit trail.

RequisitionApproveAward POMatch invoice

💡 Fast for requesters, clear risk for approvers — maverick spend dies.

Explore Procurement →

AI Intelligence

AI insights grounded in your real data — forecasts, search, anomalies.

Read dataRun modelExplainRecommend

💡 Better decisions faster; high-value patterns surface without asking.

Explore AI Intelligence →

Notifications

Tells customers the moment something matters, on the channel they prefer.

Detect eventPick channelSendTrack open

💡 Fewer 'where is it' calls; customers stay informed and engaged.

Explore Notifications →

Works with

Support + the rest of your platform

Built on one shared data core — every module below connects with zero configuration.

📦

Order

Full order details pull into the ticket context automatically — agents see what was bought without leaving the inbox.

🤝

CRM

Contact data, notes and timeline are visible alongside the ticket — one view, no tab-switching.

🔔

Notifications

SLA breach warnings, ticket assignments and resolution confirmations delivered to agents in real time.

🧠

AI Intelligence

Powers reply drafts, ticket summaries and knowledge base recommendations — grounded in your real product and order data.

Built for

Made easier for support and success teams

🎧

Happier customers and calmer agents — with risk visible before it becomes fire.

FAQ

Common questions about Support

Run Support on the platform you own.

Support works out of the box with the rest of your Store Console — one platform, one login, no integrations. 14-day free trial · 30-day money-back.

Build your plan →Explore all modules