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AI & Automation

Practical AI for operations: agents, automation and the guardrails that keep them safe.

4 articles

AI Guardrails in Operations: Check the Proposal, the Total and the Outcome
AI governanceAI agentsAccess control

AI Guardrails in Operations: Check the Proposal, the Total and the Outcome

A refund example shows how exact approvals, shared limits, duplicate protection and outcome reconciliation keep an AI workflow accountable.

Anichur Rahamanil y a 2 mois8min
AI Customer Service for Online Stores: Verified Answers, Clear Handoffs
AI agentsCustomer experienceReturns management

AI Customer Service for Online Stores: Verified Answers, Clear Handoffs

A practical guide to order-status answers, return requests and human handoffs, with identity checks, permission boundaries and an honest support-cost example.

Anichur Rahamanil y a 2 mois9min
MCP for Business Owners: A Shared Language, with Permission at Every Door
MCPAI agentsSoftware architecture

MCP for Business Owners: A Shared Language, with Permission at Every Door

Follow a store manager’s stock question to understand MCP, reusable connectors, identity, data boundaries and a practical first connection.

Anichur Rahamanil y a 2 mois8min
AI Agents in ERP: Give the Buyer a Better Draft, Not a Blank Cheque
AI agentsERPAutomation

AI Agents in ERP: Give the Buyer a Better Draft, Not a Blank Cheque

A purchasing story explains where ERP agents help, how to bound data and actions, and how to test approvals, failures and real operating value.

Anichur Rahamanil y a 3 mois9min