Refund & Cancellation Policy

We want you to buy Store Console with confidence. This policy explains how cancellations and refunds work for Store Console subscriptions and lifetime licenses, sold by MD Anichur Rahaman, trading as Store Console. Store Console is delivered digitally, so there is nothing physical to return. Refunds are paid through our Merchant of Record, Paddle.com.

1. Our 30-day money-back guarantee

If Store Console is not right for you, ask for a refund within 30 days and you get your money back in full.

• Subscriptions: the guarantee covers your first payment, for 30 days from the date it was charged.
• Lifetime licenses: the guarantee covers your purchase for 30 days from the date of purchase.
• Free installation and support you received during those 30 days are never deducted from your refund.

2. Free trials

When a plan includes a 14-day free trial, nothing is charged at checkout. Cancel before day 15 and you pay nothing. If you keep the plan, your first payment is then covered by the 30-day guarantee.

3. Subscriptions

• You can cancel a monthly or annual subscription at any time, and you keep access until the end of the period you have paid for.
• After the first payment, renewals are not refundable, but you can cancel before any renewal to stop future charges.
• We do not refund part of a period once it has started, except where the law requires it.

4. Lifetime licenses

Lifetime licenses are covered by the same 30-day guarantee from the date of purchase. After 30 days, lifetime purchases are not refundable.

5. What happens after a cancellation or refund

You can cancel a subscription at any time and retain access until the end of the period you have paid for. Your installation and business records remain on your server. Using the software requires a valid license. A full refund revokes the license associated with the refunded purchase. Access to updates, downloads and support follows the terms of your plan.

6. Taxes

If sales tax, VAT or GST was added at checkout, the tax part is refunded together with your refund, following Paddle's rules and the law in your country.

7. How to ask for a refund

Email [email protected] from the email address on your account and include your order number, or use the link in your Paddle receipt. Approved refunds go back to your original payment method, usually within 5 to 10 business days.

8. Exceptions

We may refuse a refund if there is clear evidence of abuse or fraud, such as repeated purchases and refunds of the same plan, or a breach of our Terms of Service.

9. Your legal rights

Our 30-day guarantee meets or exceeds the cooling-off period that may apply to you. Nothing in this policy limits rights you have under consumer protection law; where your local law, for example in the EU, the UK or California, gives you stronger rights, that law applies.

10. Contact us

Questions about a refund? Email [email protected] and our team will reply within one business day.