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Legal

Terms of Service

Last updated: November 6, 2026

These Terms of Service ("Terms") govern your use of storeconsole.com and of the Store Console software, licenses and subscriptions (the "Services"). Store Console is a trading name of MD Anichur Rahaman, a sole proprietor based at House 32, Road 29, Mirpur 12, Dhaka 1216, Bangladesh ("we", "us"). By creating an account, buying a plan or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. What we provide

Store Console is self-hosted commerce and ERP software. We license the Store Console application and its modules to you on monthly, annual and lifetime plans, and you run the software on infrastructure you choose. Every plan includes software updates for as long as your plan covers them, support from our team, and free installation of the licensed software on your server when you ask for it. Free installation is part of your license, not a separately sold service. We do not sell custom development, consulting or hosting.

2. Your account

You must give accurate information and keep your sign-in details safe. You are responsible for everything that happens under your account, and for using your installation in line with the laws that apply to your business.

3. Your license

  • While your plan is active, we grant you a non-exclusive, non-transferable license to install and use Store Console for your own business, on the number of sites your plan allows.
  • You may not resell, sublicense or redistribute the software, or remove, bypass or tamper with its license checks or code protection.
  • Lifetime licenses include the update and support entitlements stated for your plan at the time of purchase.
  • Each installation checks its license with our license server at least once a day. If it cannot complete a successful check for 14 days, it shows the license page from day 15 until the next successful check. Your data is never deleted and stays on your server.
  • Each check includes an installation identifier and short fingerprints of the license files, so we can recognise copied, leaked or modified installations and the license they came from.
  • You may not reverse engineer, decompile or modify the software or its protection, except where the law expressly allows it, for example for interoperability under the EU Software Directive.

4. Plans, prices and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, under its Buyer Terms.

  • Prices are shown before you buy. Any applicable sales tax or VAT is calculated and shown at checkout.
  • Subscriptions are billed in advance, monthly or annually, and renew automatically until you cancel.
  • Price lock: the price of an active subscription does not increase while it stays active. Any price change applies only to new subscriptions, or to yours after advance notice.
  • Promotional discounts apply as described at checkout. A discount on the first year of an annual plan, for example, applies to the first payment only, and renewals are charged at the regular price.

5. Free trials

Eligible subscription plans may include a 14-day free trial. A payment method is required to start the trial, but nothing is charged at checkout; cancel before day 15 and you will not be charged. We may pause trials during promotions. The checkout always shows whether a trial applies to your order.

6. Renewals and cancellation

You can cancel a subscription at any time and retain access until the end of the period you have paid for. Your installation and business records remain on your server. Using the software requires a valid license. A full refund revokes the license associated with the refunded purchase. Access to updates, downloads and support follows the terms of your plan.

7. Refunds

Every paid plan has a 30-day money-back guarantee. Our Refund & Cancellation Policy explains how it works and how to ask for a refund.

8. Updates and support

  • We publish new releases regularly. You install them from your admin panel when it suits you; a safety snapshot is taken first.
  • Support is available by email, ticket and chat. Our team replies within one business day, Sunday to Thursday.
  • If you ask for free installation, our team installs the licensed software on a server you provide. You remain responsible for that server and its hosting costs.

9. Your installation and your data

Your installation runs on infrastructure you control, so you are responsible for its hosting, security, backups and lawful operation. You are the controller of any personal data your installation stores about your own customers and staff, and you are responsible for your own privacy notices. We do not access your installation unless you give us access for installation or support, and we use that access only for the job you asked for.

10. Acceptable use

You agree not to use the Services to break the law, infringe anyone's rights, send spam, distribute malware, attempt unauthorized access to any system, or resell the software outside your license.

11. Third-party services

The Services work with third-party providers, including Paddle.com and the payment gateways, couriers, AI providers and social networks you connect in your installation. Their own terms govern your use of their services. Payments your customers make to you through your installation never pass through us. If you connect a YouTube channel through Social Hub, you also agree to the YouTube Terms of Service.

12. Intellectual property

Store Console, its trademarks and the software belong to us and our licensors. Your content and your customers' data remain yours.

13. Warranties and disclaimer

We work hard to make Store Console reliable, but the Services are provided "as is" and "as available". To the maximum extent the law allows, we disclaim implied warranties, including merchantability and fitness for a particular purpose.

14. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for loss of profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You agree to indemnify us against claims arising from your use of the Services, your content or your breach of these Terms.

16. Suspension and termination

We may suspend or end your access to the Services if you seriously breach these Terms, for example by reselling the software or tampering with its license protection. Where it is reasonable, we will warn you first and give you a chance to fix the problem.

Before we suspend or revoke a license, we give at least 15 days' notice by email and in the admin panel, unless the law requires faster action or the license was obtained by fraud. A suspended or revoked installation shows the license page; your data is never deleted and remains yours on your server.

17. Governing law and disputes

These Terms are governed by the laws of Bangladesh, and disputes will be heard by the competent courts of Dhaka. If you are a consumer, the mandatory consumer protection laws of your country still apply.

18. Changes to these Terms

We may update these Terms. We will post every update here with a new date and, where the law requires it, notify you. If you keep using the Services after a change, you accept the updated Terms.

19. Contact us