Every order handled from checkout to delivered.
Manage the entire life of every sale, from the moment a customer pays through fulfillment, shipping, returns and refunds. Create orders by hand for phone or walk-in sales, track shipments, issue refunds and send branded PDF invoices, all in one place.
“Order management is the spine of commerce: every sale handled from payment to delivered, returned or refunded — with one accountable record the whole company trusts.”
Order Management, end to end
One connected flow — no glue code, no exports, no second system to keep in sync. Here is the journey, step by step.
Create
Orders arrive from checkout, POS or manual entry.
Fulfil
Allocate stock, ship and track to the door.
Resolve
Handle returns, refunds and replacements cleanly.
Account
Every order posts to accounting automatically.
How Order Management is built
Purpose-built pillars on one shared, audit-proof data core — not a bolt-on, not a sync.
Order lifecycle
Pending → paid → fulfilled → delivered, with manual and walk-in (POS) orders too.
After-sales
Returns, refunds, replacements and branded PDF invoices, fully tracked.
Visibility
Public order tracking for customers; sales, returns and refund reporting for you.
Everything Order Management gives you
No upsells, no add-on tiers — every capability below is included.
What you get inside Order Management
Every capability — built in, turned on, ready to use from day one.
Orders from checkout, POS and manual entry
Every channel creates one consistent order record — web checkout, walk-in POS sale or admin-created draft.
State-machine lifecycle
Pending → confirmed → packed → shipped → delivered → returned. State changes are logged with a timestamp and actor.
Branded PDF invoices
Generate a branded PDF invoice on demand or automatically on payment — emailed to the customer or downloadable.
Partial fulfilment and multi-shipment
Ship one order in multiple batches. Each shipment tracks separately; the order stays open until all lines are fulfilled.
Return and replacement workflow
Customer or agent raises a return request with a reason code; it flows through approval and triggers a refund or replacement.
Refund to payment, wallet or credit
Refund to the original payment method, the customer's wallet or store credit — partial refunds supported.
Internal notes and tagging
Add private notes and custom tags to orders for operations, fraud review or customer-service context.
Public customer tracking page
A shareable tracking URL lets the customer follow their order from dispatch to door — no login required.
Sales and returns reporting
Consolidated sales, returns and refund dashboards with date, channel and product filters.
Your Order Management copilot
AI summarises order issues, drafts customer updates and flags fraud or fulfilment risk before it escalates.
- Saves hours of busywork
- Fewer manual errors
- You stay in control
Teams that rely on Order Management
Three real-world ways Order Management earns its place on your stack.
High-volume e-commerce
Process 2,000 orders a day with pick-pack workflow, automatic fulfilment triggers and per-courier handoff.
B2B with partial deliveries
Handle split shipments and account credit notes — each delivery against the same order, reconciled to the penny.
Walk-in POS sales
Every counter sale becomes a full order record with receipt, stock deduction and accounting journal — instantly.
Order Management + the rest of your platform
Built on one shared data core — every module below connects with zero configuration.
Payment
Captures and refunds against the order — every payment event linked to the order record.
Inventory
Reserves stock on order creation and deducts on fulfilment — real-time, no manual step.
Delivery
Creates and tracks shipments directly from the order — riders and couriers dispatched in one click.
Accounting
Revenue, COGS, returns and refunds post to the ledger automatically on each state change.
CRM
Full order history visible on the customer contact record — context in one place.
Made easier for operations and fulfilment teams
One order record from checkout to refund — no spreadsheets, no second system to reconcile.
Common questions about Order Management
Run Order Management on the platform you own.
Order Management works out of the box with the rest of your Store Console — one platform, one login, no integrations. 14-day free trial · 30-day money-back.