30-Day Money-Back Guarantee
Check the first payment date
The 30-day guarantee covers eligible first subscription payments and lifetime purchases. It does not automatically cover renewal payments. Read the Refund & Cancellation Policy for the complete conditions and exceptions.
How to request a refund
- Email [email protected] from the address used for the purchase.
- Include the order reference shown in your account or receipt.
- Tell us which purchase the request concerns. Never send your password, license token or payment-card details.
Approved refunds return to the original payment method. The policy explains processing and payment-provider timelines.
Cancellation and license access
You can cancel a subscription at any time and retain access until the end of the period you have paid for. Your installation and business records remain on your server. Using the software requires a valid license. A full refund revokes the license associated with the refunded purchase. Access to updates, downloads and support follows the terms of your plan.
Free trials
Eligible subscription plans may include a 14-day trial. Review the checkout summary and cancel before the displayed trial end if you do not want the first payment. A trial and the money-back period are different stages of the purchase.
For billing help, use your account's support area or email [email protected].