Notification Overview

The platform sends automatic notifications to customers and admins at key events throughout the order lifecycle and beyond.

Notification Channels

• Email — HTML email notifications using customizable templates
• In-App Notifications — Bell icon notifications inside the admin panel
• SMS — Optional SMS notifications (requires SMS gateway configuration)
• Push Notifications — Browser push (customer-facing, requires opt-in)

Default Triggered Notifications

• Order received confirmation
• Payment confirmed
• Order shipped (with tracking link)
• Order delivered
• Order cancelled
• Refund issued
• New account registration / Email verification
• Password reset
• License key issued or renewed
• Low stock alert (admin)
• New support ticket / New reply on ticket