Chatting with Store Console AI from Telegram, Slack, Discord or WhatsApp
AI Channels
AI Channels connect a chat provider to Store Console AI. Once a provider is connected and a user is linked, that person can message the bot and get answers backed by live data from your store — sales reports, inventory levels, abandoned carts, financial accounts and more.
What your team can do from chat
- Ask operational questions in plain language ("give me today's sales", "what is low on stock?")
- Administrators reach the admin agent, which can act on the platform, not just read from it
- Everyone else gets a user-scoped assistant limited to their own data and permissions
Access is per user and per role
Connecting a provider does not open the bot to everyone in your workspace. Each chat account must be explicitly linked to a Store Console user by an administrator. Whatever that user can do in the dashboard is exactly what they can do from chat — the same roles and permissions apply. Revoking someone in the dashboard revokes them in chat.
Supported providers
- Telegram — bot token from @BotFather
- Slack — Bot User OAuth Token with the
chat:writescope - Discord — bot token with the Message Content intent
- WhatsApp — Meta Cloud API access token plus a phone number ID
Privacy note
Bot tokens are stored encrypted and are never shown again after saving. Inbound webhooks are verified against a per-provider secret, so only the real provider can deliver messages to your install.