My Orders

The My Orders section shows the customer's complete order history.

What Customers See Per Order

• Order number and date placed
• Current status and status history timeline
• Items purchased with images, quantities, and prices
• Applied discounts and coupon codes
• Shipping address and selected method
• Payment method used
• Shipment tracking link (once dispatched)

Actions Available

• Download Invoice — PDF invoice for the order
• Track Shipment — Opens the courier's tracking page with the tracking number
• Reorder — Adds the same items back to the cart with one click
• Cancel Order — Allowed while the order is in Pending or Processing status, subject to your cancellation policy
• Request Return — For delivered orders, initiates the return/refund process

Order Notifications

Customers automatically receive email notifications at key order events: order confirmed, payment received, shipped (with tracking), delivered, and refunded. They can manage notification preferences from their profile.