Unified inbox across email, web, chat
ERP & business
SupportOmnichannel support with AI replies and SLAs
Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.
Fait partie d'une plateforme modulaireRun the back office — finance, people and workUne base de données · un identifiant · aucune ressaisie
Why it matters
The back office slows down when every department keeps its own numbers.
Sales, stock, finance and people share one database here, so an order, a payslip and a purchase order all reach the same books without exports or overnight syncs.
Ce que vous obtenez
Support capacités pour votre flux de travail.
AI-drafted replies and ticket summaries
SLA timers with breach alerts
Smart auto-routing to the right agent
Self-service help center and AI copilot
GDPR data requests and audit logging
Comment ça fonctionne
Support, étape par étape.
One inbox
Email, web forms and chat land in one queue as tickets.
Route and draft
Tickets reach the right agent, and AI drafts a reply and a summary.
Keep the SLA
SLA timers warn your team before a breach.
Let customers help themselves
A help center and AI copilot answer common questions, and GDPR requests are logged.
Dans l'administration
Voir Support dans l'administration de Store Console.
Commencer par ce dont vous avez besoin
Exécuter Support sur votre propre serveur.
Commencer avec ce module, ajouter ceux autour quand vous en avez besoin, et garder chaque enregistrement sur votre propre serveur.
Watch the tour
See Support at work.
One inbox for email, chat and social, skill-based routing, SLA timers, AI-drafted replies, a help center and a website copilot.