Live chat and conversations that close more sales.
Talk to customers in real time across live chat, order conversations and an embeddable storefront widget that even greets logged-out visitors. AI can answer instantly, agents take over when needed, and service orders get their own thread to deliver work, propose charges and handle refunds.
What you can do
Messaging highlights
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Embeddable storefront chat widget
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AI replies that hand off to agents
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Real-time typing, read receipts, attachments
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Per-order conversations for services
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Deliver work, propose charges, refunds
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Auto-close idle chats, assign agents
Included in Free — included.
Messaging works out of the box with the rest of your Store Console — one platform, one login, no integrations.