Unified inbox across email, web, chat
ERP & business
SupportOmnichannel support with AI replies and SLAs
Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.
Sistema operativo de 43 módulosRun the back office — finance, people and workLímite independiente · eventos compartidos · un registro responsable
The operating problem
Back-office work stalls when every department owns a different truth.
Each ERP module keeps its domain boundary and exchanges accountable events instead of copied spreadsheets or brittle sync jobs.
Qué cambia SupportOmnichannel support with AI replies and SLAs
Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.
Qué hace el módulo
Un límite de Support enfocado, completo para funcionar.
AI-drafted replies and ticket summaries
SLA timers with breach alerts
Smart auto-routing to the right agent
Self-service help centre and AI copilot
GDPR data requests and audit logging
Flujo operativo en vivo
Support se mueve con el sistema, sin perder su límite.
Read the signal
Support participates without duplicating the source record.
Apply controls
Support participates without duplicating the source record.
Approve the work
Support participates without duplicating the source record.
Account for change
Support participates without duplicating the source record.
Superficie real del producto
Ver Support en el contexto operativo.
Decidir el alcance operativo
Ejecutar Support en la plataforma que controla.
Comience con este módulo, conecte los vecinos que necesita y mantenga el registro operativo completo en su propia infraestructura.
Mira el recorrido
Mira Support en acción.
Una bandeja para correo, chat y redes sociales, asignación por habilidades, tiempos SLA, respuestas redactadas por IA, un centro de ayuda y un copiloto en tu web.