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  • 45% de desconto em licenças vitalícias
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ERP & business

SupportOmnichannel support with AI replies and SLAs

Handle every customer question from email, web and chat in one smart inbox with AI-drafted replies, SLA tracking and automated routing. Built-in knowledge base, self-service copilot, satisfaction surveys and GDPR compliance tools keep customers happy and your business protected.

Parte de uma plataforma modularRun the back office — finance, people and workUm banco de dados · um login · sem precisar redigitar
Why it matters

The back office slows down when every department keeps its own numbers.

Sales, stock, finance and people share one database here, so an order, a payslip and a purchase order all reach the same books without exports or overnight syncs.

O que você recebe

Support capacidades para seu fluxo de trabalho.

01

Unified inbox across email, web, chat

02

AI-drafted replies and ticket summaries

03

SLA timers with breach alerts

04

Smart auto-routing to the right agent

05

Self-service help center and AI copilot

06

GDPR data requests and audit logging

Como funciona

Support, passo a passo.

01

One inbox

Email, web forms and chat land in one queue as tickets.

02

Route and draft

Tickets reach the right agent, and AI drafts a reply and a summary.

03

Keep the SLA

SLA timers warn your team before a breach.

04

Let customers help themselves

A help center and AI copilot answer common questions, and GDPR requests are logged.

No admin

Veja Support no admin do Store Console.

Support workspace inside the Store Console admin
Animated overview of the Support workspace. Open the demo to explore the current interface.
Comece com o que você precisa

Execute Support no seu próprio servidor.

Comece com este módulo, adicione os módulos ao redor dele quando precisar e mantenha todos os registros no seu próprio servidor.

Watch the tour

See Support at work.

One inbox for email, chat and social, skill-based routing, SLA timers, AI-drafted replies, a help center and a website copilot.

StoreConsole · Support tour1:59
Narrated walkthrough of the Support module. Every module has its own tour on our YouTube channel.