Product Q&A and Ask AI

Product Q&A and Ask AI

Shoppers ask the same questions before they buy: the size, the material, delivery time, compatibility. Answering them on the product page saves support time and lifts conversion. StoreConsole gives you two tools for this, both off by default.

Product Q&A

1. Open Storefront → Settings and switch on Product Q&A.
2. Edit a product and open the Q&A section. Add a question and its answer, or click Draft with AI to let the assistant write questions and answers from the product's own details.
3. Review every AI draft before publishing. Edit or delete anything that is not exactly right.
4. Save. The questions appear in a Q&A tab on the product page and are published as FAQ structured data, so search engines can show them in results.

Ask AI on the product page

1. Switch on Ask AI on product page in the same settings screen.
2. Below the Q&A, shoppers see a box where they can ask anything about the product.
3. The assistant answers only from that product's details, price and live stock. It does not invent specifications.

Good practice

• Write the product description and specifications first. Both features are only as good as the details they read.
• Keep answers short and factual; link to the delivery or returns page instead of repeating policy text.
• Check the AI usage quota in Intelligence → Settings if you have a large catalogue.